Exceptional service is provided by exceptional people. At Newcastle Place, our dedicated staff brings passion, expertise, and years of experience to deliver to you unmatched, personalized service each and every day. Our goal is to work together to serve your individual needs and exceed your expectations and Our commitment is to provide an enriched lifestyle focusing on independence, security and personalized care throughout the community. We work together to serve your individual needs and exceed your expectations so you can live the life you want to live and thrive, every step of the way.
Meet Our Team
Julie has been with Newcastle Place since 2012. She has worked with Life Care Services, the manager of Newcastle Place, for 8 years. As executive director of Newcastle Place, her role is focused on assuring resident satisfaction and managing the operation of this Life Plan community in a financially sound and efficient manner.
Administrator of The Highlands Health Center
Ariel has been with Life Care Services (LCS) since 2015. Her role is to ensure the highest quality of care for residents who reside in assisted living, memory support, short term rehabilitation and skilled nursing, whether temporarily or permanently. As the Administrator of the Highlands she is responsible for programs that recognize the resident autonomy and prioritize excellent communication with residents and their families.
Director of Administrative Services
Kathy backs up the executive director and supervises the concierge services provided Newcastle Place residences. She takes the lead for the business office and IT staff and functions. The administrative functions of Newcastle Place are facilitated with her talent.
Director of Human Resources
Leah has more than 20 years of human resource and management experience. Leah is responsible for assuring that qualified and responsive staff are recruited and trained for the services they provide residents of Newcastle Place. Creating a supportive and high-expectation environment for staff, assures that residents’ expectations will be met by staff who enjoy working with residents, as well as having the opportunity for personal fulfillment and growth.
Director of Accounting
Tim has worked with Life Care Services, as a partner and manager of Newcastle Place, for 2years. He understands the complexity and details of Newcastle Place’s Life Plan Community residency agreement and frequently meets with prospective residents to review their financial questions. Tim is supported by a sophisticated financial team at Life Care Services to assure the financial stability and strength of the community.
Tim has been with Newcastle Place since 2014. Tim and his staff of residency counselors offer prospective residents a wealth of knowledge regarding senior housing options in the greater Mequon area. Tim views his responsibility as helping prospective residents and their advisers learn and understand their options, so they can select a Life Plan Community that offers both an enjoyable life style and comfortable financial fit.
Diana has been with Newcastle Place since 2007 and serves as the knowledgeable “go to” person for assisting Newcastle Place residents with access to the appropriate levels of medical service offered at Newcastle Place or through the residents’ other health care providers. She assures that Newcastle Place residents who go elsewhere for specialty care or hospitalization return to Newcastle Place (The Highland’s Health Center) or their private residence at Newcastle Place with ease and the appropriate level of care and service for a seamless recovery and rehabilitation process.
Director of Community Life Services
Jennifer has been with Newcastle Place since 2014. In her role, she is responsible for the coordination of social activities and events that are identified by residents of Newcastle Place. Communication is key to a successful and responsive program of multiple activities and topics. A newsletter and web based in-house digital network forms the base for this communication. Jennifer’s background includes a degree in Social Welfare from the University of Wisconsin-Milwaukee.
Director of Food and Beverage Services
Ray joined Newcastle Place in 2014. With more than 30 years in the hospitality industry, he has served as food and beverage manager at number of fine dining venues in the Milwaukee area. The execution of both high quality service and culinary experience for residents in multiple dining venues at Newcastle Place requires professional experience and high energy. Ray is dedicated to achieving and exceeding residents’ expectations.
Ken joined Newcastle Place in 2003. He has more than 35 years of culinary experience having trained at the Culinary Institute of America-Hyde Park, New York. He brings a refreshing finesse of flavors to the dining experience for residents at Newcastle Place. Working with his culinary staff the menus that he and Jerry Maier create reflect a wide range of choice and tastes.
Director of Plant Operations
Brian is frequently referred to as “chief engineer” since joining Newcastle Place in 2003. He is responsible for all the systems that provide a comfortable and safe environment for Newcastle Place residents. He is also responsible for the maintenance of all residences inside and out, and the carriage homes and grounds so that they function flawlessly and are immaculately maintained.
Director of Environmental Services
Keith has been with Newcastle Place since before opening in 2003. His experience in the resort industry includes director of housekeeping and environmental services with Eastcastle Place in Milwaukee. Newcastle Place residents enjoy weekly housekeeping and flat laundry services which, under Keith’s direction, are done expertly and responsively to residents’ wishes.
Director of Nursing Services
Cheryl is dedicated to caring for people. As the Director of Nursing Services of The Highlands since 2014, her responsibility is to ensure that the services provided comply with the highest standards of quality care and that The Highlands residents benefit from the training and guidance she provides her nursing staff. She is responsible for the unique and important memory support program, Heartfelt CONNECTIONS – A Memory Care Program®, that sets this service apart from that offered elsewhere.
Director of Assisted Living
Bonnie has served the senior living industry for more than 20 years. She is a recognized dementia generalist for Healthcare Providers by the State of Wisconsin. Her license as an Advanced Practice Social Worker drives her passion for improving the quality of life for our residents and their loved ones.
Director of Social Services
Christy is a licensed Social Worker who has been with Newcastle Place since 2011. She and her team are responsible for advocating for our Resident Rights program. Christy prides herself in orchestrating communication with our residents, families and the team to ensure the best quality of care from move in to transition to home. Her expertise and passions are for seeing our residents and families through the end of life journey when such time arises.